We will only share information that you are comfortable with. If there are Support House staff or health and service providers that you do not want us sharing with please contact our Privacy Officer. Our privacy officer will help you understand both the positives and challenges of exercising this right as well as answer any questions you may have.
Support House is committed to protect the confidentiality of YOUR personal health information (PHI) and YOUR privacy while facilitating the effective provision of the services and supports for you.
Protecting the privacy and confidentiality of YOUR personal health information is important to Support House. Support House staff is responsible for maintaining confidentiality and privacy of YOUR personal information and personal health information.
Collection, Use and Disclosure of your Personal Health Information
For the purpose of delivering our services and programs, Support House collects YOUR personal health information either directly from you or from the agency acting on your behalf. We may collect YOUR personal health information from other sources if this information is needed by us to provide you with necessary services. Support House may collect “some or all” of the following personal health information, as appropriate, in the course of providing services:
Support House may share YOUR personal information and/or personal health information with other organizations that provide care to you as permitted by legislation and/or regulation via courier, fax or electronic sharing system such as Integrated Assessment Record and Novari. Specifically, Support House may share your information with:
The purposes for the collection, use and disclosure of YOUR personal health information include but are not limited to:
Protection of your Personal Health Information (PHI)
Support House has appointed a Chief Privacy Officer, and established an effective privacy program to protect the confidentiality and privacy of YOUR personal health information to support YOUR right to privacy while ensuring compliance with privacy legislations and regulations.
The information practices adopted by Support House and its staff is to protect the privacy and confidentiality of YOUR personal information and personal health information collected, used, or disclosed. Support House has appropriate security controls and safeguards in place to protect YOUR personal health information against loss, theft, unauthorized access, disclosure, copying, use, or modification regardless of the format in which it is held, including the following safeguards:
We respect YOUR right to:
Please speak to your support provider or our Privacy Officer, if you want to:
If you would like to know more about how your personal health information is handled and shared with our partner organizations, feel free to contact our Privacy Officer for any question you might have.
Support House Privacy Officer
201-165 Cross Avenue
Oakville, ON L6J 0A9
P: 1-833-845-9355 E: [email protected]
Further questions and privacy concerns can be directed to the Office of the Information and Privacy Commissioner of Ontario at:
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8,
Phone: 1 800 387 0073