Creating a Safe and Welcoming Community

We create a space where everyone can feel welcomed, heard, and valued.

What We Ask of Participants

• Respect each other’s privacy and confidentiality.
• Help create a space free from stigma, discrimination, and judgment.
• Be open to different experiences and perspectives.
• Share the space so everyone has an opportunity to participate.
• Focus on the impact of experiences rather than graphic or traumatic details.
• Participate at your comfort level. Speaking is encouraged, but listening is equally welcome. It’s always okay to pass.

Confidentiality will be respected by participants and staff. The only exception is when there is concern about serious harm to yourself, someone else, or a child under 16.

Together, these commitments help create a community rooted in hope, recovery, and mutual support.

Our Community Agreements

Together, we help create a space grounded in respect, inclusion, hope, and recovery.

Respect Privacy

• What is shared in group stays in group.

Share the Space

• Be mindful of the time and space we each take so everyone has the opportunity to participate.

Honor Different Experiences

• We welcome diverse perspectives and recognize that everyone’s journey is unique.

 Participate Your Way

• You are always invited to share, but you are never required to. It’s okay to pass.

 Collectively Uphold Safety

• We each play a role in creating a safe, supportive, and inclusive environment where everyone can feel respected and valued. 

Participating in Virtual Groups

Our virtual waiting room opens 15 minutes before each session, and groups begin on time. Some group sessions may occasionally end a little early or run slightly later depending on the needs of the group.

To help ensure a safe and positive experience for everyone:

• Join from a private space whenever possible.
• Please do not share meeting passwords or access links.
• Arrive on time. Self-Help groups are locked five minutes after the scheduled start time.
• Participate as you would in an in-person group by being respectful and minimizing distractions.
• Remember that anything visible in your camera background can be seen by the group.
• Facilitators may mute microphones, turn off cameras, or move participants to the waiting room when necessary to maintain a safe, respectful, and supportive group environment.

If you experience technical difficulties please reach out to our team for support.

Our Group Types

Self-Help Groups

• Peer-led conversations that provide a safe, non-judgmental space to explore mental health, substance use, recovery, and wellness. Participants share experiences, strategies, and resources that support their well-being.

Social Connections Groups

• Opportunities to build relationships, connect with others, and have fun through games, creative activities, and light-hearted conversation in a welcoming community environment.

At Support House, our peer support groups are grounded in respect, inclusion, and hope.