Our values are more than just words on the wall - they are a way to work and live. They guide our agency’s decisions and actions, unite our staff, and inspire our culture.

This year, in the face of the uncertainty and upheaval caused by the COVID-19 pandemic and the Black Lives Matter protests, living our values has never been more important. We saw how having a strong set of core values allowed us to respond quickly to change and to continue to meet the needs of both clients and staff. We also recognize that we have much work to do to challenge systemic racism and deepen our diversity initiatives.

Amidst all of this change, our three congregate living settings passed the IPAC assessment with flying colours. We’ve always driven for responsive change in our system, but we were truly humbled and impressed with the dedication displayed by our staff and health care partners during these challenging times. At Support House we maintained and increased the support offered, pivoting within a week to virtual service delivery, while still providing crisis and essential services face to face.

With person-directed supports, a commitment to building relationships with our community and health-care partners, and an emphasis on health and wellness, we strive to provide innovative programming that effectively meets people’s needs. So in this edition of our Impact Report, while we reflect on some of our most significant accomplishments of 2019/2020, we also look forward to what next year brings.